CISL has transitioned the CISL Help Desk to its User Services Section (USS) in preparation for the 2012 deployment of production high-end services at the NWSC in Cheyenne. Our goal is to make this transition as seamless as possible for users.
Susan Albertson and Scott Baker have joined USS and are now handling front-line response for end-user questions from 7:30 a.m. to 5:30 p.m., Monday-Friday. End users can still email their questions to firstname.lastname@example.org
, but for phone support, users should now call 303-497-2400 (x2400 within UCAR) to reach the CISL Help Desk directly. For walk-in visits, the CISL Help Desk is now located in Mesa Lab 55 on floor 1B, near the Consulting Services Group.
The Computer Production Group (CPG) staff in the network operations center (NOC) will continue to triage end-user issues at nights and on weekends to provide 24x7 coverage.