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Phone Solicitations

Q

I just hung up on my second computer-generated phone solicitation of the
week (and it is Tuesday). The solicitations tend to be for either
"refinances" or "new satellite TV services."

I know that other staff members are also bothered by this. I am really
tired of dealing with it. Can't we as an institution be put on a "do not
call" list or have an option added to our phone service saying, "If you are
a solicitor, please put us on your ‘do not call list' and hang up,
otherwise dial one to connect"? Or perhaps NCAR has a better way?

Thanks for the help.

Answered on February 14, 2006

A

This issue is addressed on the Internet Protocol Telephony Frequently Asked
Questions page supported by the SCD Network Engineering and
Telecommunications Section.

Here is the relevant text:

Q: What should I do if I am receiving harassing phone calls or
fax tones?

A: There are two kinds of harassing calls: telemarketing and threatening.

Telemarketing calls or faxes are unwanted business solicitations; they are
annoying but not threatening to a group or individual. Note that "do not
call" lists apply only to individuals and not phone numbers associated with
business organizations. That particular solution
is not applicable to UCAR phone numbers as a means to try to reduce
telemarketing calls.

Any UCAR employee may request NETS assistance with telemarketing calls by
using the NETS Work Request System. Please provide the following items to
NETS in each request:

• person and extension receiving the call
• date and time of call(s)
• number of caller (if available)
• one-time or recurring?
• type of call (vendor/telemarketing, phone or fax)

Threatening calls or faxes are specifically directed at a group,
individual, or specific extension; they may include unwanted personal
calls, threats, profanity, inappropriate comments, language, or insinuations.

For threatening calls, users should do the following:

File a police report. UCAR cannot file on behalf of the individual.

During regular business hours, contact:

1. Steve Sadler, ext. 8550
2. Bob Roesch, ext. 8704
3. Liz Kriete, ext. 8556
4. Ron Wicker or the on-duty security officer, ext. 1139
After hours, contact UCAR Security at ext. 1139.

—Marla Meehl, Manager, Network Engineering and Telecommunications Section